Last updated: 13 October 2026
This policy explains how we deliver orders arranged through fanbostore.co.uk.
1. Where we deliver
We deliver across the United Kingdom. Some remote areas, including the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands, may carry extra charges or longer delivery times. These will be confirmed in your quotation.
2. Delivery charges
Any delivery charge is shown in your quotation before you agree to the order. There are no hidden charges added afterwards.
3. Delivery times
Your quotation includes an estimated lead time. We will keep you updated if anything changes. Delivery dates are estimates and may be affected by courier or supplier delays outside our control.
4. Receiving your order
Larger or heavier items may be delivered kerbside by a two-person or pallet service. Please make sure someone is available to receive the goods and check them on arrival.
5. Damaged or missing items
Please check your delivery as soon as it arrives. If anything is damaged, missing or incorrect, note it on the courier's paperwork if possible and tell us within 48 hours, with photos where you can. We will arrange a replacement or refund. This does not affect your statutory rights.
6. Failed deliveries
If a delivery cannot be completed because no one is available or the address details were incorrect, the courier may charge for re-delivery. We will let you know before any extra charge is applied.
Contact us
Fanbo LTD (Company No. 15227485), 13 Thornhill Road, Flat 1, Croydon, Surrey, CR0 2XZ, United Kingdom.
Email: info@fanbostore.co.uk. Phone: +44 7836 797010.