Last updated: 13 October 2026
This Privacy Policy explains how Fanbo LTD collects, uses and protects your personal data when you use fanbostore.co.uk or contact us. We are the data controller for this data.
1. Information we collect
- Quote requests: your name, email address, phone number (optional), the product you are interested in and any message you send.
- Enquiries by email or phone: your contact details and what you tell us.
- Orders: delivery address, order contents and related correspondence.
- Technical data: IP address, browser type and pages visited, collected automatically by our hosting and security systems.
We do not take card payments on this website and we do not store card details.
2. How we use it
- To reply to quote requests and enquiries.
- To process, deliver and support your orders.
- To keep business, accounting and tax records.
- To keep the website secure and working properly.
We do not sell your data and we do not send marketing emails unless you ask us to.
3. Lawful basis
We rely on contract (dealing with your quote and order), legal obligation (keeping records required by UK law) and legitimate interests (running and securing our website and answering general enquiries).
4. Who we share it with
Only where needed: our website hosting provider, delivery and courier companies, product suppliers where required to fulfil your order, and our accountants or advisers. We may also disclose data where the law requires it.
5. How long we keep it
Quote requests that do not lead to an order are kept for up to 24 months. Order and accounting records are kept for 6 years to meet UK legal requirements, then securely deleted.
6. Your rights
Under UK data protection law you can ask to access, correct or delete your data, restrict or object to how we use it, or receive a copy in a portable format. Email us to make a request and we will reply within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
7. Cookies and security
We use a small number of cookies, explained in our Cookie Policy. All connections to our website are encrypted (HTTPS), and we take reasonable steps to keep your data secure.
8. Changes
We may update this policy from time to time. The latest version will always be on this page.
Contact us
Fanbo LTD (Company No. 15227485), 13 Thornhill Road, Flat 1, Croydon, Surrey, CR0 2XZ, United Kingdom.
Email: info@fanbostore.co.uk. Phone: +44 7836 797010.